CUSTOMER REVIEWS
Marguerita Tan
7 years ago
I usually make trip arrangements by myself but for my 9-day trip to Japan in Nov 2019, I decided to let Joey Sim of Atlas Travelz planned everything for me as I just couldn't get a grip on many of the Japanese websites.
I was very particular about this trip - I wanted a hotel with Mount Fuji views, onsen, Kaiseiki dinners; enjoy autumn colors; visit Ghibli Museum and go on a Shinkansen ride in Tokyo, etc. Not only Joey delivered on all my requirements, she was also great with her recommendations - advising to go Kawaguchi for great Mt Fuji views; suggesting hotels with great onsens and locations; and detailing must-see attractions in each location, to name but a few.
What's really impressive was how Joey put all the accommodation, transport, and attractions in a very detailed yet flexible itinerary with timings of when to do each item and instructions on how to do them. Prior to our departure (a friend had joined the trip and the addition was handled without fuss), Joey meticulously went through every detail including tour vouchers, bus schedules and cashcards, and when payments shd be made or not.
When we had a big hiccup with the city tour whilst in Tokyo (the Japanese company's fault, not Atlas), Joey was easily contactable and the problem was quickly by the next working day. Overall, it has been a great experience letting Atlas Travelz planned my Japan trip and looking forward to Joey's help for future "complicated" holidays.
I was very particular about this trip - I wanted a hotel with Mount Fuji views, onsen, Kaiseiki dinners; enjoy autumn colors; visit Ghibli Museum and go on a Shinkansen ride in Tokyo, etc. Not only Joey delivered on all my requirements, she was also great with her recommendations - advising to go Kawaguchi for great Mt Fuji views; suggesting hotels with great onsens and locations; and detailing must-see attractions in each location, to name but a few.
What's really impressive was how Joey put all the accommodation, transport, and attractions in a very detailed yet flexible itinerary with timings of when to do each item and instructions on how to do them. Prior to our departure (a friend had joined the trip and the addition was handled without fuss), Joey meticulously went through every detail including tour vouchers, bus schedules and cashcards, and when payments shd be made or not.
When we had a big hiccup with the city tour whilst in Tokyo (the Japanese company's fault, not Atlas), Joey was easily contactable and the problem was quickly by the next working day. Overall, it has been a great experience letting Atlas Travelz planned my Japan trip and looking forward to Joey's help for future "complicated" holidays.
HH DT
7 years ago
Went Europe in April for about 3 weeks' free and easy tour, in a group of 4, free and easy. Initial plan was to self-drive but it was such a hassle and lots of uncertainty in terms of cross border traffic...
Joey of Atlas Travelz was referred to me by my cousin (she was serviced by Joey for a trip to Italy last year), and I was reluctant to accept train services recommended by Joey, initially. After the trip, I am glad that I kept an open mind to go with whatever Joey had recommended. We went to Black Forest in Germany, visited various snow mountains in Switzerland, and 3 cities in Italy. Joey did a fantastic customized plan for our trip based on our preferences. I felt very comfortable with her patience, and was impressed by her meticulous planning of our itinerary, and her attitude is highly commendable!
Joey's service is highly recommended for anyone who is keen to look at touring the European region.
Joey of Atlas Travelz was referred to me by my cousin (she was serviced by Joey for a trip to Italy last year), and I was reluctant to accept train services recommended by Joey, initially. After the trip, I am glad that I kept an open mind to go with whatever Joey had recommended. We went to Black Forest in Germany, visited various snow mountains in Switzerland, and 3 cities in Italy. Joey did a fantastic customized plan for our trip based on our preferences. I felt very comfortable with her patience, and was impressed by her meticulous planning of our itinerary, and her attitude is highly commendable!
Joey's service is highly recommended for anyone who is keen to look at touring the European region.
Michele Nai
7 years ago
Joey is very helpful and patient in her service. She is attentive to customers' needs and requests. She is very reliable and we can have a peace of mind whenever we book any tours through her. She provides utmost bespoke professional service with in-dept product knowlrdge and impeccable service standards. Her service provided is prompt, attentive and efficient. Will certainly recommend her to friends and family.
France Goh
8 years ago
My family and I went on a 9-day trip to Fukuoka planned by Atlas Travel's Joey Sim. The itinerary was well planned and Joey was attentive to details and accommodated our requests for changes or amendments to the itinerary. The booklet provided was very comprehensive and detailed and provided us with all the necessary information especially on the transportation details from one place to another. Joey was also contactable during our trip and provided advice when we most needed it on our trip, especially when we were not familiar with the transportation and train schedules and platforms. I would certainly recommend Atlas Travelz for anyone who wishes to have a hassle free and enjoyable holiday.
serena sim
8 years ago
It was very last minute of arrangement that my daughter n I decided to take a trip to Italy. Joey did a fantastic job for us. She booked all the limo n train services n tour for us. All went v smoothly initially I thought I will be lost but I was v well guided with her instructions. Didn't miss any tour nor train. Keep up the good work. I m coming back again.
Marguerita Tan
09:07 17 Jan 20
Letting Atlas Travelz planned my customised 9-day Japan autumn trip was a godsend as it freed up much time for me to focus on my other endeavors. Not only were my must-haves catered to (Mt Fuji, onsen, Ghibli Museum, train rides, etc), but the recommendations made by Joey Sim were top-notch, as was her very detailed itinerary that laid out what to do at where and when, including what transport to take, their schedules and payment modes. Highly recommended if you want someone to plan your trip the way you want it and then some.
Wendy Yeow
04:16 12 Jan 20
It’s perfect for anyone who is too lazy to plan their own holidays. Esp the parts on intercity commute for Japan or Europe. Atlas will help you sort all that out! I recommend their services particularly if you are traveling with family or older folks. Saves a lot of unnecessary stress!
